TWO Laos-bound women workers believed to be human trafficking victims have been intercepted at the Ninoy Aquino International ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

G upshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a ...

call center agents need extensive training to succeed. With the best call center training software, agents can quickly develop critical skills so they can confidently deliver exceptional customer ...

From the calming patience to handle frustrated customers day after day, to the assertive efficiency to confidently answer difficult customer questions, the ideal contact center agent has always been a ...

I cover travel with a focus on safety and sustainability. Is it just me, or do call center agents seem burned out lately? They're sometimes lackluster, dismissive — and even rude, according to ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Allianz's Enterprise Knowledge Assistant (EKA) uses AI to transform data retrieval, empowering call center agents with ...