Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Read Less Customer relationship management (CRM) software is designed to help businesses increase sales, drive growth and provide better customer experience. There are many CRM platforms on the ...

Layoffs at Salesforce are set to impact over 150 employees in San Francisco. According to a state filing, the customer ...

Pipedrive helps salespeople manage and automate the sales process so that they can focus on leads and strategy. With this new ...

Montréal-based FLiiP has closed a $4.4-million seed round to bring its all-in-one fitness business software solution to more ...