In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

As more businesses incorporate CCOs, it's important for those stepping into the position for the first time to understand ...

Driven by information technology, your customer relationships are the key to increased ... data marts to extract rich insight into customer activity and their interactions with your business ...

The secret to repeat business is following up in a way that has a positive effect on the customer ... ideas that can help you develop a lasting relationship. We'll be in your inbox every morning ...

To drive sustainable growth, brands must shift from isolated transactions to lasting customer relationships. This requires a ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Personetics, the company transforming how banks build and monetize customer relationships, announced a series of new features ...