An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of this ...

Tariffs, AI governance and cybersecurity policy, as well as questions about the effectiveness of DOGE, were hot topics at the ...

One of the most important attributes of Information Technology (IT) policies is that they be readily available. That's why we publish the most current policies that impact our users' ability to take ...

The global IT services company — which employs about 799,000 staffers — will start to “sunset” its diversity policies, ...

Reading Andy Kessler’s column “How to Spend $1 Million in a Hurry” (Inside View, Feb. 3) brought back memories. I was in a similar position in a military squadron in 1984. Our yearly budget ...

If IT execs want to avoid doing business with genAI firms that help make weapons, that demand needs to go into RFPs. It’s the ...

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