By Bernard BEMPONG \xa0The digital revolution is rapidly changing the face of industries and businesses have increasingly recognized the need to integrate modern technologies into their ...

When misalignment at the top trickles down, it can create inefficiencies, confusion and missed opportunities across the ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...

Building a customer data strategy doesn’t just require collecting ... Pro Tip: Use tools like customer relationship management software with built-in data-cleaning and validation features.

Conferencing software Webex has a number of accessibility features built-in and has worked with Applause to test how well these work Continue Reading ...

Customer Relationship Management (CRM) Apps for Effective Engagement ... while email marketing apps facilitate targeted ...

The synergy generated when a CCO and CFO work together not only boosts revenue for the entire business, but enables long-term workplace agility.

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

NielsenIQ, a global leader in data analytics and market insights, has emerged as a key player helping businesses tap into the ...

Every new year brings an opportunity for entrepreneurs to evaluate the state of their business and adjust their strategies to ...

Leaders announced the reintroduction of the Railway Safety Act, which was first proposed in Congress the month after the derailment in 2023, but died in committee months later.