British Airways revised its loyalty programme changes after backlash, reintroducing flight-based status qualifications alongside spend-based points to address customer complaints.
The NCAA said Kenya Airways failed to inform the general public that the lady only became angry after she was asked to wait another 10 hours without accommodation and care ...
British Airways has insisted changes to its loyalty programme will create a fairer system and are not designed to reduce the number of people rewarded. The airline is switching from awarding points ...
The NCAA director said it was based on this information from Kenya Airways that assured the passenger to proceed to purchase the ticket, adding that she flew ...