Conterra Networks, a national leader in providing fiber-optic network-based infrastructure and services, is excited to ...

IDI Billing Solutions, a pioneering force in the communications industry, is thrilled to announce that Great Plains Communications (GPC) has selected IDI's comprehensive billing platform, in ...

Klaviyo B2C CRM unifies marketing, service, and analytics to power a new era of growth and customer relationships. BOSTON--(BUSINESS WIRE)--Klaviyo (NYSE: KVYO), the company that powers smarter ...

IDC conducted a survey of 417 contact centers in the United States to gather contact center performance measurements. Wide variations were seen in many of the standard contact center metrics.Where do ...

Good afternoon and welcome to Klaviyo's fourth-quarter and full-year fiscal 2024 earnings conference call. Today's conference is being recorded. (Operator Instructions) With that, I would like to turn ...

Brett Arends is an award-winning financial writer with many years experience writing about markets, economics and personal finance. He has received an individual award from the Society of American ...

We believe Pegasystems is well established in the business process management software niche and further benefits from related customer relationship management applications. We expect the firm to ...

By embedding CRM functionality into the new Microsoft Outlook, Avid CRM allows businesses to create an all-in-one tool that combines communication, organization, and relationship management in a ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

You are invited to join a live webcast of the conference call by visiting the "Investors Relations" section of the TTEC website at www.ttec.com. If you are unable to participate during the live ...

Big Data refers to vast and diverse collections of structured, unstructured and semi-structured data that inundate businesses ...