By Emma Lewis, bOnline Staying competitive through improving customer service and streamlining communications is a big priority for small ...

Alex Rutter, EMEA MD for AI at Google Cloud, explores the business areas most primed for AI transformation, and how leaders can manage costs.

Today, businesses are constantly looking for ways to streamline communication, boost efficiency, and enhance customer interactions. One powerful tool that has gained immense popularity is ChatGPT an ...

Leaders with the Greenville Police Department said they saw improvement in some major categories in 2024. The president ...

Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College ...

AI-based customer experience solutions grew 84% year-over-year, and was led by the strong adoption of 8x8 Intelligent Customer Assistant for digital and voice self-service, which increased nearly 130% ...

The future of consumer data privacy won’t be dictated by laws alone—it will be shaped by companies that move beyond ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

As organizations increasingly enable AI systems to make autonomous decisions, human infrastructure requires clear safeguards ...

AI transforms loyalty programs by predicting customer needs, automating engagement and delivering hyper-relevant offers.

In response to this consumer demand, retailers must embrace the omnichannel approach, combining digital and in-store ...

Artificial Intelligence has undergone an extraordinary evolution — from predicting trends and generating content to powering hyper-automation — culminating now in the rise of Agentic AI, a ...