In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Strong customer relationships drive sales, sustainability, and growth, especially in today's economy. Companies that build and maintain excellent customer and client relationships lead the pack, ...

As more businesses incorporate CCOs, it's important for those stepping into the position for the first time to understand ...

We catch up with the aerospace giant’s vice-president of marketing, Romain Chambard, as he prepares to judge The Drum ...

Building customer relationships starts with establishing ... but transactions alone don’t outweigh the importance of early-stage relationship-building. Focusing on creating connections through ...

And emotionally connected customers tend to exhibit increased loyalty, leading to repeat purchases and a stronger brand-customer relationship over time. These customers often become brand advocates, ...

The synergy generated when a CCO and CFO work together not only boosts revenue for the entire business, but enables long-term workplace agility.

Nearly 90% of customers value customer experience as much as or more than a bank's products and services Customer experience ...

Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement. Acquiring new customers is important, but retaining existing ones is what ...

88% of respondents report that a bank’s customer experience is as important or more important ... interactions and foster long-term relationships.” Gen Z and Millennials favor digital banks ...