Operational CRM focuses on automating and improving customer-facing processes across sales, marketing, and customer service departments. The primary goal is to enhance efficiency and manage day-to-day ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Abstract: Customer Relationship Management (CRM) systems have evolved from basic data repositories to transformative tools that enable businesses to optimize customer interactions across diverse ...

There’s a popular concept that frames control as three concentric circles. At the center is the circle of control (where everyone wants to be). Surrounding it is the circle of influence, where one has ...

Gupshup's AI Agent Library includes a series of prebuilt, industry-trained conversational multimodal AI agents.

ISVs are facing increased pressure to deliver innovative, user-centric solutions that stand out in a competitive market. One ...

In today's competitive market, establishing a robust brand identity is crucial for attracting and retaining loyal customers.

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

In today’s fast-paced business landscape, Customer Relationship Management (CRM) software is essential for streamlining ...

We list the best open source CRM solutions, to make it simple and easy to manage your customer relationships, without needing a subscription. Given the many different tools that represent the best ...