Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call ...

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Jefferson County 911 Dispatch Chief Travis Williams is retiring after 24 years of service with the agency, having started as a dispatcher and worked his way up the ranks to the top job. While Williams ...

When Jonathan DuBois, a 911 dispatcher from Tuftonboro, New Hampshire, picked up an overnight shift, he had no idea it would lead to a connection that would touch hearts nationwide. This incredible ...

BALTIMORE -- The City of Baltimore 911 Call and Dispatch Center plans to use artificial intelligence to improve emergency responses, the AI platform Prepared announced Wednesday. The city plans to ...

According to a news release from Sheriff Craig DuMond, 911 dispatcher Alan DuMond received the 2025 New York State Emergency Communicators Award by the New York State Sheriffs' Institute.

Can dispatchers pinpoint the location of a 911 caller? That's an issue that's come up following the death of Jolene Waldref, who called 911 from a busy Milwaukee intersection in January and died ...

When an emergency call via 911 arrives at a dispatch center, speed and accuracy are vital, but the extreme stress and sense of urgency can make it easy to forget key information. That’s where AI ...

It was their first time meeting in person, but the two were already somewhat acquainted, as Fowler is the dispatcher who answered Vada's 911 call. Watch previous coverage: Virginia Beach girl ...

This new technology allows you to send a picture, video or even live stream to a 911 dispatcher. A 911 dispatch center in Michigan started using it just months after the 2023 mass shooting at ...

The two governments have long sought, but still don’t have, a formal contract laying out the financial obligations of the county for 911 dispatch services. 911 services will continue to operate ...