Making Automated Inbound Engagement A Win-Win In Pharmaceutical
When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.
Modern Healthcare10h
Cigna's customer-centric strategy could ripple across the sector
Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...
Reuters on MSN7d
Ride-Hailing Platform Lyft Ties up With Anthropic for AI-Powered Customer Care
(Reuters) - Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial ...
Lyft deploys Anthropic’s generative AI in customer service
The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...
Impacts8d
Contact Expedia Customer Service: A Complete Guide
Expedia’s official hotline to assist passengers from the United States. You can choose this option if you need to speak to a live agent from Expedia to get assistance with your reservations or ...
Hartford Business10d
The Cigna Group links executive pay to customer satisfaction
Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...
Fierce Healthcare10d
Cigna unveils new initiatives aimed at improving customer experience, driving value
Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...
Reuters7d
Ride-hailing platform Lyft ties up with Anthropic for AI-powered customer care
The company said it has been using Anthropic's Claude AI model, through Amazon's Bedrock generative AI platform, which has helped reduce the average customer service resolution time by 87% and is ...