Leaders with the Greenville Police Department said they saw improvement in some major categories in 2024. The president ...

AI-based customer experience solutions grew 84% year-over-year, and was led by the strong adoption of 8x8 Intelligent Customer Assistant for digital and voice self-service, which increased nearly 130% ...

The future of consumer data privacy won’t be dictated by laws alone—it will be shaped by companies that move beyond ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

AI transforms loyalty programs by predicting customer needs, automating engagement and delivering hyper-relevant offers.

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Artificial Intelligence has undergone an extraordinary evolution — from predicting trends and generating content to powering hyper-automation — culminating now in the rise of Agentic AI, a ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service ...

AS businesses continue to adapt to an ever-evolving digital landscape, customer experience (CX) is anticipated to play a key role in helping businesses ...

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...

The most effective technology solutions emerge when companies truly listen to their customers. In an era defined by constant ...