Biolog, Inc., a leading provider of cell-based microbial and phenotypic profiling products and multiomic microbial identification services, today announced the acquisition of Anaerobe Systems, Inc.

As merger talks between Honda and Nissan appear to have stalled or broken down, Taiwan’s Hon Hai (better known as Foxconn, ...

CEO Serge Saxonov, PhD, says provider of single cell, spatial, and in situ instruments expects to see benefits from sales ...

It gives agents the knowledge they need to resolve customer issues and provide quality support. Here are some common workflows to include in this section: As you can see, there are many scenarios to ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

The Income Protection Task Force (IPTF) alongside technology platform Iress have released its final report in its Profile of an IP Customer series. The series, which COVER partnered with the IPTF do ...

Poland’s Personal Data Protection Office (UODO) fined Toyota Bank Polska over PLN 314,000 for failing to include customer profiling in its data processing register and nearly PLN 262,000 for ...

Companies can actively conduct shareholder profiling, similar to customer profiling, to better understand investor preferences and develop tailored engagement strategies that build and strengthen ...