Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Tips are optional payments a customer makes to a service provider and may be offered in different ways. Tips may consist of ...

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

When your employees feel confident and supported, they’re more likely to provide exceptional service. Are your customer service teams trained to handle new system updates? Do they have the tools ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this represents the largest four-year gain since ACSI began measurement in 1999.

Airline employees with roughly 80 years of experience between them shared their top tips for smoother holiday travel with The Washington Post. One big takeaway from customer service workers is ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...