When you're overcharged for something and the company admits it's their fault, you expect to get your money back. But expectations don't always match reality.

When you're overcharged for something and the company admits it's their fault, you expect to get your money back. But expectations don't always match reality. Vance flexes political power in new ...

This story is about power. Yes, that kind of power, and why customers like Carlin Dinola feel like their money was stolen by NV Energy. "I was robbed. That's what it feels like," Carlin said.