2024年12月9日 · The Gist. Transforming marketing roles. The marketing landscape is poised for a transformative shift in 2025, where the traditional boundaries of roles dissolve and give rise to …

The Customer Success Festival, hosted by the Customer Success Collective, will take place on May 21-22, 2025 in Las Vegas. This two-day event will bring together leading minds in …

2024年12月11日 · Agentic AI represents a paradigm shift in how enterprises can use AI for customer service automation. This new generation of AI agents can think, adapt and …

2024年11月7日 · The Gist. Effective contact center workforce management is essential.Balancing forecasting, scheduling, and performance ensures customer inquiries are handled efficiently.

2024年10月17日 · The Gist. AI dominance. AI-driven content creation becomes essential for crafting what users want to see. Influencer shift. Niche influencers become crucial, driving …

Customer Contact Week (CCW) 2025 will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas.The event brings together leaders in contact center operations and customer …

Interactions 2025, hosted by NICE, is scheduled for June 16-18, 2025, at the Aria Hotel in Las Vegas.This conference focuses on advancements in customer experience (CX) and offers …

The 14th Annual Customer Experience Strategies Summit is scheduled for May 28–29, 2025, in Toronto. The event will be held at the Sheraton Centre Toronto Hotel.This summit convenes …

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community …

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience …